This list of questions anwsers the most common inquiries we
receive about the Download Center. If you have another question,
feel free to contact us directly using the contact page.
I get an error informing me that the file does not exist when I try to open a PDF File. What should I do?
What is the best way to download a file?
Why am I promted to save a file with the name 'fileexplorer.aspx' when I try to download a file?
Sometimes my browser is trying to view or open a file insted of downloading it. What should I do?
What is a PDF file and why do I need to download special software to view it?
How long will it take to download a file?
Why does my download seem to stop at the same place each time?
What are .zip files?
How do I open .zip files?
Why do I receive the message "The handle is invalid" or "The server returned extended information..."?
Why do I receive a message saying that a downloaded file is corrupt?
I can't find the file I just downloaded. What should I do?
Why will not my browser connect to a file?
I am getting error messages trying to download behind my system's security firewall. What should I do?